• Customer Service Representative

    Job Locations US-NY-New York
    Posted Date 3 weeks ago(6/29/2018 5:56 PM)
    Job ID
    2018-1234
    # of Openings
    1
    Category
    Customer Service/Support
  • Overview

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    Headquartered in New York, NY, The Topps Company is a leading creator and marketer of sports and entertainment products and distinctive confections. Topps’ North America Sports and Entertainment division produces trading cards, sticker album collections, and collectible games related to iconic global brands such as Major League Baseball, National Football League, Major League Soccer, Star Wars, English Premiere League, Bundesliga, UEFA Champions League, and World Wrestling Entertainment. The company has also expanded its portfolio of products to include digital trading cards. Topps Digital Apps produces, develops and operates mobile applications that give you access to an exclusive digital card collection at your fingertips that are sold via the Apple and Google app stores under the brand names BUNT, HUDDLE, KICK, and Star Wars Card Trader. Topps’ confectionery brands, which are marketed under its Bazooka Candy Brands division, include Bazooka bubble gum, Ring Pop, Push Pop, Baby Bottle Pop, and Juicy Drop Pop confectionery items.

     

    The Topps Company was founded in 1938 as Topps Chewing Gum, and in its early years produced a popular penny "Topps Gum" from a factory in Brooklyn, NY. After World War II, the company developed Bazooka Bubble Gum, and in 1950, added trading cards to its product line. Baseball cards appeared in 1951 and quickly became a vital part of pop culture, a tradition that continues to this day.

     

    For additional information please visit: www.topps.com

    Responsibilities

    We are currently looking for a Customer Service Representative to support our sports & entertainment product lines.

     

    The Customer Service Representative (“CSR”) is responsible for creating positive service experiences between Topps and our customers/consumers.  The CSR acts as a single point of contact to all customer inquiries regarding products, policies, and services available.  The CSR reports directly to the Customer Service manager.

     

    Primary Duties and Responsibilities:

    • Liaise between Topps and customers by supporting all inquiries and issues
    • Model exemplary service through telephone, email, and direct mail channels
    • Delight customers; apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction
    • Build and maintain relationships with repeat customers
    • Develop a thorough knowledge of Topps’ product portfolio and release calendar

    Qualifications

    Requirements:

    • Positive, customer-minded individual with a passion to serve
    • Strong problem solving abilities and attention to detail
    • Excellent interpersonal, verbal, and written communication skills
    • Able to multitask, prioritize, and manage time effectively
    • Proficiency in MS Word & Excel
    • Professional experience in a call-center/client support environment a plus
    • College degree preferred
    • Experience using Oracle EBS Purchasing or other ERP systems preferred.

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